Faculty/Staff FAQs

All university students, faculty, administrators, and staff are issued a Hofstra ID card, where your Hofstra ID number is printed. You are required to carry your Hofstra ID card while on campus and at the school of medicine.

• If you have been issued a Hofstra ID card number (beginning with 700# or 701#), have this information ready when contacting the Help Desk at 516-463-7777 to retrieve your username.

Your Hofstra network username is your way of accessing Hofstra resources and services such as the Hofstra Portal, wireless network, logging unto campus workstations, and more.

• Note to faculty: If you are new faculty and do not have a Hofstra ID card number or a network ID, please send an email to SOM Faculty, and you will be contacted with this information.

If you have your Hofstra Username but have issues logging in with your password, please be sure to activate your account if you haven't already. For additional assistance, please contact the University’s Help Desk at 516-463-7777.

• If you have forgotten your Hofstra account password, please visit hofstra.edu/password and follow the onscreen instructions to reset your password. Please note, you will need access to the alternative email listed in your account to obtain a token access code to reset your password.
• Please be sure to follow the password reset guidelines. Your Hofstra password expires every 6 months.

Note: For security purposes, password reset assistance will only be provided to the account owner. Passwords will not be shared with secretaries or assistants.

Note to Northwell Faculty:Do not enter your social security number and your date of birth in the password reset page when prompted.

If you are unable to reset your password via the online system:

• If the above step does not resolve the issue, you may contact the University Help Desk at 516-463-7777. You may also send an email to the Help Desk describing your issue at help@hofstra.edu or open a Help Desk ticket through Self Service.
• You may visit for walk-in service during office hours. Please visit the Help Desk website for directions and walk-in office hours

Hofstra faculty, administration and staff are issued Hofstra email accounts, which is a hosted solution through Microsoft Exchange 365. Your email password is the same as the password used to log into the Hofstra Portal (my.hofstra.edu).

You may visit email.hofstra.edu to access your email via the web. You may also access your email through the myHofstra Portal. Your username for email will be your full Hofstra email address. If you are unsuccessful with logging in using your Hofstra password, please follow the password reset instructions above.

If you are still unable to access your Hofstra email following these steps:

• You may contact the University Help Desk at 516-463-7777. You may also send an email to the Help Desk describing your issue at help@hofstra.edu or open a Help Desk ticket through Self Service.
• You may visit for walk-in service during office hours. Please visit the Help Desk website for directions and walk-in office hours.

Microsoft Outlook app is available for both iOS and Android, and is recommended for access to employee/faculty email services.

You may access the download link for the Outlook app directly from the Microsoft site or search the app stores for Outlook on your mobile device.

Access to the secure campus wireless network, eduroam, is available only to faculty, students, administration, and staff. Alumni and guests to the university may connect to our guest network, Hofstra Guest, to access wireless internet.

Please refer to Hofstra University’s connection guide for specific directions on how to connect to Hofstra University's wireless network.

For assistance with connecting to wireless networks, please contact University Help Desk at 516-463-7777.

If you are not an employee of Hofstra, you can use the unsecured Guest Network.

• All guests to Hofstra University may connect to “Hofstra Guest” – here you will be asked to register with a valid email address or mobile cell number. Please refer to Hofstra University’s guide to getting connected to Hofstra network for University guests.

Blackboard is our campus learning management system, that can be accessed via the myHofstra.edu portal.

Login to the Hofstra portal with your username/password. You will find the Blackboard icon under “myapps”. Click on the Blackboard icon to be redirected to the sites homepage. You will find your courses listed on the right-hand side of the homepage.

There are a few options:

Contact the Course Manager for the course if you know who he/she is. The Course Manager can tell you if you are in the course and how to access it, and also add you if you are missing from the course.
If you do not know who the course manager is, you may contact the Curriculum Support Office at 516-463-7575.
If you require additional assistance, please contact medicine.it@hofstra.edu

This can happen for a variety of reasons.

• You are a new faculty member, and your application is still in process. In this case there is not much we can do until you have your 700# and / network ID. You may contact the Office of Faculty Affairs for more information.
• You are not a faculty member, but are hired as an administrator or staff member and require access to Blackboard, but are not actively “teaching” in any courses. If this is the case, please contact medicine.it@hofstra.edu with your Hofstra 700#.

You may contact the Office of Curriculum Support at 516-463-7575 or by email.

• Hofstra University’s EdTech department provides instructors and staff with training in Blackboard. Requests for training with an instructional designer should be submitted by emailing EdTech@Hofstra.edu.
• If you have a specific question about your Blackboard course, you may call the Office of Curriculum Support at 516-463-7575 or Nikia Lubin at 516-463-7558.