Faculty/Staff FAQs

All university students, faculty, administrators, and staff are issued a Hofstra ID card, where your Hofstra ID number is printed. You are required to carry your Hofstra ID card while on campus and at the School of Medicine.

• If you have been issued a Hofstra ID card number (beginning with 700# through 703#), have this information ready when contacting the ITS Service Desk at 516-463-7777 to retrieve your username.

Your Hofstra network username is your way of accessing Hofstra resources and services such as the My.Hofstra.edu Portal, wireless network, logging onto campus workstations, and more.

• Note to faculty: If you are new faculty and do not have a Hofstra ID card number or a network ID, please send an email to SOM Faculty, and you will be contacted with this information.

If you have your Hofstra username but have issues logging in with your password, please be sure to activate your account if you haven't already. For additional assistance, please contact the ITS Service Desk at 516-463-7777.

• You may visit for walk-in service during office hours. Visit the Hofstra ITS website for location and hours.

• If you have forgotten your Hofstra account password, please visit hofstra.edu/password and follow the onscreen instructions to reset your password. Please note, you will need access to the alternative email listed in your account to obtain a token access code to reset your password.
• Please be sure to follow the password reset guidelines. Your Hofstra password expires every 6 months.

Note: For security purposes, password reset assistance will only be provided to the account owner. Passwords will not be shared with secretaries or assistants.

Note to Northwell Faculty: Do not enter your social security number and your date of birth in the password reset page when prompted.

If you are unable to reset your password via the online system:

• If the above step does not resolve the issue, you may contact the ITS Service Desk at 516-463-7777. You may also send an email to the Service Desk describing your issue at help@hofstra.edu or open a Service Desk ticket through Self Service.
• You may visit for walk-in service during office hours. Please visit the Service Desk website for directions and walk-in office hours.

Hofstra faculty, administration and staff are issued Hofstra email accounts, which are a hosted solution through Microsoft Exchange 365. Your email password is the same as the password used to log into the My.Hofstra.edu Portal (my.hofstra.edu).

You may visit email.hofstra.edu to access your email via the web. You may also access your email through the My.Hofstra.edu Portal. Your username for your email will be your full Hofstra email address. If you are unsuccessful with logging in using your Hofstra password, please follow the password reset instructions above.

If you are still unable to access your Hofstra email:

• You may contact the ITS Service Desk at 516-463-7777. You may also send an email to the Service Desk describing your issue at help@hofstra.edu or open a Service Desk ticket through Self Service.
• You may visit for walk-in service during office hours. Please visit the Service Desk website for directions and walk-in office hours.

The Microsoft Outlook app is available for both iOS and Android and is recommended for access to employee/faculty email services.

You may access the download link for the Outlook app directly from the Microsoft site or search the app stores for Outlook on your mobile device.

Access to the secure campus wireless network, eduroam, is available only to faculty, students, administrators, and staff. Alumni and guests to the university may connect to our guest network, Hofstra Guest, to access wireless internet.

Please refer to Hofstra University’s connection guide for specific directions on how to connect to Hofstra University's wireless network.

For assistance with connecting to wireless networks, please contact the ITS Service Desk at 516-463-7777.

If you are not an employee of Hofstra, you can use the unsecured Guest Network.

• All guests to Hofstra University may connect to “Hofstra Guest” – here you will be asked to register with a valid email address or mobile cell number. Please refer to Hofstra University’s guide to getting connected to Hofstra's network for University guests.

For an overview of Canvas LMS, please click here.

Canvas can be accessed via the My.Hofstra.edu Portal.

Log in to the Portal with your username/password. You will find the Canvas icon under “My Apps." Click on the Canvas icon to be redirected to the site homepage.

 Call the Canvas Support Hotline: (877) 241-4253 (24/7 support)

Hofstra University's EdTech team has created documentation for faculty, including FAQs and ways to contact support. To access these resources, please click here.

Canvas also provides training resources for faculty, which can be found here.