Frequently Asked Questions

Students using PC or Mac computers can print from the wireless network via PridePrint, which is accessible via the myHofstra Portal. Click here for instructions on how to setup and use PridePrint.

Students can print to the two network printers located in the Library. Our medical students are provided $120 in printing credits for the year. Color printouts are charged $0.50 each, and black & white printouts are charged $0.05 each. Scanning documents to email is free of charge.

There are 4 PC computers and 4 iMacs with hardwired connections available in the library for student and faculty use.  The entire building is on a wireless 802.11g Ethernet network and it is anticipated that most students will bring their own laptops or other devices with them to study.  For assistance in using the computers, contact SOM's Director of Information Services.  

Individuals needing assistance connecting to the Hofstra wireless network can refer to this website or contact the Hofstra University's Help Desk at 516-463-7777.

Zucker School of Medicine students, faculty, and staff must login to the myHofstra portal page in order to access full text of electronic resources and library services.  If you have problems with your Hofstra username or password, please contact Hofstra University's Help Desk at 516-463-7777.  If you have problems accessing a specific electronic resource e.g. ClinicalKey, please contact the library at

Use the library's Journal and eBook Finder page to determine if the library has access to particular journal titles and the years/volumes that are available.  The links on the page may indicate either a Northwell Health journal or an Axinn Library journal.  When offered a choice for the particular year needed, the Northwell Health journal link is preferred.

Our databases can be searched by topic, author, and other specific characteristics.  For search tips and instruction on finding the best articles view our tutorial page or ask for a consultation with the Head of Education and Access Services.  The Librarian can provide individual or group consultation or can conduct a search for you. 

Use the Interlibrary loan request form to request articles, books, videos, DVD's, etc. not accessible in the Zucker School of Medicine at Hofstra/Northwell collection.  Requests will be processed within 24 hours during staffed hours and typically take 1-3 business days to complete.  Articles will be sent to your Hofstra email address.  Books and audiovisuals must be picked up at the Zucker School of Medicine Library during staffed hours. Scheduling a pickup time is recommended. Books may be found at one of the Northwell Health System libraries or at many other libraries in the region.  For questions about Interlibrary Loan Services, please contact the Head of Education and Access Services.

Students and Faculty may check out one of the eleven available iPad devices equipped with interactive textbooks, access to our online library resources, and assorted apps. Upon checkout, you are required to sign an Equipment Lending Agreement Form. The iPad loan period is 1 week (including weekends). One renewal will be permitted. A late fee of $10/day will be charged if the item is not returned by the due date. iPads must be checked out and returned during staffed hours of 8AM – 5PM. Please do not place the device in the book return box. Read more about our library policies by visiting our Guidelines page.

Electronic textbooks are accessible from the E-Books page or the Journal and eBook Finder on the website.  Books can be browsed by general topic areas, e.g. Anatomy, or alphabetically by title.  The library subscribes to e-textbooks from multiple publishers and vendors.  The full text is always available and sometimes there is supplemental material available only online.  Individual textbooks can be searched by keyword or browsed by the table of contents or the index.  Depending on the publisher, chapters may be downloaded or small sections can be copied for individual study use.  Downloading of an entire e-book is prohibited.

Print books are physically located in our Reserve Book Room located behind the library front desk.  Books can be checked out and must be returned during staffed hours.  To determine if the library owns a particular title, search the online catalog by author, title, or keyword. There is also a small collection of core textbooks available in the Ready Reference section. The Ready Reference section is located behind the library computers. Read more about our Ready Reference policy by visiting our Guidelines page. 

Please return checked out items in the book return box, located next to the Reserve Book Room. Never place iPads or other electronic equipment in the book return box. Any loaned electronic devices should be returned to a library staff member.

Since many of the library's journals and databases are subscription services and are not available to the general public, a libguide that features open-access sources for the general public is currently being created. You can also visit the K-12 Health Resources LibGuide.

Clearing your browser's cache is the first step to resolving any access issues to our library resources. Each time you visit a website, it stores a local copy of the webpage on your computer. You should periodically clear the cache to allow your browser to function more efficiently. If the resource is still not accessible, please contact the Head of Education and Access Services for assistance.

All requests for book purchases and journal subscriptions should be sent to the Associate Dean for Library Services.