Student FAQs

All university student, faculty, administrators, and staff are issued a Hofstra ID card, where your Hofstra ID number is printed. You are required to carry your Hofstra ID card while on campus and at the school of medicine.

• If you have been issued a Hofstra ID card number (beginning with 700# or 701#), have this information ready when contacting the Help Desk at 516-463-7777 to retrieve your username.

Your Hofstra network username is your way of accessing Hofstra resources and services such as the Hofstra Portal, wireless network, logging onto campus workstations, and more.

If you have your Hofstra Username but have issues logging in with your password, please be sure to activate your account if you haven't already. For additional assistance, please contact the University’s Help Desk at 516-463-7777, option #1.

• You may visit for walk-in service during office hours. Visit the SCS website for Location and Hours.

• If you have your Username/Network ID but have issues logging in with your password, please be sure to activate your account if you haven't already, by visiting the Hofstra password activation site.
• If your account has been activated and you continue to have login issues, try resetting your account password.
• For further assistance with getting your password contact SCS at 516-463-7777 option 1. You may also send an email to SCS describing your issue.
• You may visit for walk-in service during office hours.

• If you have forgotten your Hofstra account password, please visit hofstra.edu/password and follow the onscreen instructions to reset your password. Please note, you will need access to the alternative email listed in your account to obtain a token access code to reset your password.
• Please be sure to follow the password reset guidelines. Your Hofstra password expires every 6 months.

If you are unable to reset your password via the online system:

• If the above step does not resolve the issue, you may contact the University Student EdTech at 516-463-7777, option 1. You may also send an email to the Student EdTech describing your issue at scs@hofstra.edu.
• You may visit for walk-in service during office hours. Visit the SCS website for Location and Hours.

• Contact Student EdTech at 516-463-7777 option 1. You may also send an email to Student EdTech describing your issue.
• You may visit for walk-in service during office hours. Visit the SCS website for Location and Hours.

• Visit http://examsoft.com/hofstramed. Enter your ID and password under 'Exam Takers’. Once logged in, click on 'Download SofTest' Double click on the installation file to install.
• Once the installation is complete, you can run Examplify from your system. Examplify will prompt you to register with your ID/Password the first time it runs.

• Please visit the Examsoft site for the minimum system requirements for:
  • Windows PC
  • Mac OS X

• Antivirus programs can sometimes interfere with Examplify due to their security features. It is always highly recommended to disable Anti-virus software before launching any examinations.
• For a list of antivirus software and instructions on how to disable your specific software during the exam only, visit the ExamSoft Support page.

• Access to the secure campus wireless network, eduroam, is available only to faculty, students, administration, and staff. Alumni and guests to the university may connect to our guest network, Hofstra Guest, to access wireless internet.
  
  Please refer to Hofstra University’s connection guide for specific directions on how to connect to Hofstra University's wireless network.
  
  For assistance with connecting to wireless networks, please contact Student EdTech at 516-463-7777, option 1.

If you are not a matriculated student at Hofstra, you can use the unsecured Guest Network.

• All guests to Hofstra University may connect to “Hofstra Guest” – here you will be asked to register with a valid email address or mobile cell number. Please refer to Hofstra University’s guide to getting connected to Hofstra network for University guests.

Click the following links for instructions on setting up email on your mobile device:
Students: Hofstra Email on iOS     Hofstra Email on Android

• Hofstra University does not provide free licenses to students for specialized software (only what is available in the portal or pre-installed in Open Access labs across campus).
• Students currently have access to the following in the My Apps section of the portal:
  • Microsoft Office - Office 365
  • SAP7 (Mac and Windows)
  • VirtualBox 4.1 (Mac)
  • PridePrint client
• If you require access to special software for research purposes, discuss the need and rationale with the Office of Student Affairs

• Computer Repair Center Services at Hofstra provides free diagnostics and full repair services to the entire Hofstra community.
• The Computer Repair Center does not offer the following:
  • Repair for mobile phones or tablets
  • Loaner laptops, chargers, cables, parts or tools
  • Laptop/phone power charging services

Visit the Computer Repair Center Services site for the location and operating hours.

At the school of medicine, students are required to bring their own functioning computing device(s) and coordinate timely repair, should their device malfunction. Please review the current policy on student laptops for the minimum system requirements expected for your personal laptop.

In the event you need to borrow a laptop for a short period of time, you may contact the Office of Curriculum Support to borrow a laptop for 48 hours.